Refund policy

we do not allow returns on our website due to the handmade nature of our items. we are always able to fully refund an item before it ships, though!  

you can always contact us for any refund/cancellation related questions at madskirv@gmail.com. 

damages and issues:
please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

refunds:
we will notify you once we’ve cancelled your order, and let you know if the refund was approved or not. if approved, you’ll be automatically refunded on your original payment method within 10 business days. please remember it can take some time for your bank or credit card company to process and post the refund too!
if more than 15 business days have passed since we’ve approved your return, please contact us at madskirv@gmail.com.